Brighton Palace Pier has faced large customer complaints after accidentally overcharging visitors by over £2000.
The tourist destination has been reported to have made these charges to their customers bank accounts as they paid by contactless card to ride the various fairground rides on offer.
The owners of the pier have given a public apology over the matter, explaining that issues were caused due to a processing error by Worldpay, the company responsible for providing their online payment services.
In a statement, Anne Ackford, CEO of The Brighton Pier Group, explained that the situation arose as the automatic system was using the date to process payments rather than the actual amount of the experience.
Due to this, the visitors were charged £2100 due to the year ‘21’, taken from the latter part of 2021 and mistakenly applied to the payment amount.
Customers had reached out to Worldpay themselves to resolve the matter, however due to data protection they claimed they were unable to deal with the public and instead any complaints must be directed to the pier.
After receiving and investigating the cases of multiple customers, Brighton Palace Pier immediately entered into discussions with Worldpay to resolve the matter with the provider accepting full responsibility for the errors and have ensured refunds will now be processed as quick as possible.
Any bank charges or financial penalties that may have been accrued by wrongly charged customers will also be fully refunded and resolved at the same time.
A full apology was issued by both parties, with Brighton Palace Pier assuring customers of their swift resolution to the issue not caused by themselves, and Worldpay offering their personal apologies to ensure the inconvenience to those affected is minimal, taking full responsibility and offering no excuses by simply looking to correct their mistakes as soon as possible.
Photo Credit: Ben Guerin
